I got response: "Due to some changes we made to our website, we are running behind in submitting payments; we are making payments on a daily basis and we should get caught up within a month."
I think this is a great concept. Maybe try it without the tail? I think the mouth or an eye would be enough to suggest a shark. I think the speech bubble would be easy to see without the tail. Good luck!
I think because the quote is upside down, it doesn't read as a quote. Perhaps adding in the underneath fin would help it read better. Other than that, nice typography and neat design. I like where it's going.
Nice logo, but beware of Brandstack. Join:
http://www.facebook.com/BrandstackPaymentProblem