Frequently Asked Questions - General

General


Buying on BrandCrowd
  Can I customize logos from the website?
  When I buy a brand, will anyone else be able to buy it again?
  I found a brand I like, but the price is too high. Can I make an offer?
  Why aren't there standard prices for logos?
  Do you trademark / copyright my new logo for me?
  How will I receive the logo files once I buy the brand?
  How long does it take to receive the design files?
  Will my purchase on BrandCrowd be secure?
  What payment methods can I use?
  Should I worry if a designer asks me to pay them outside of BrandCrowd?
  Why can't I open my design files in Microsoft Word?
  Can I save brands for viewing later?
  I purchased a domain - how long does it take to transfer a domain from the seller to me?
  I purchased a logo with a domain, but domain is no longer available. Can I get a refund?
  Does BrandCrowd sell collateral, brochures or letterhead?
  What is a Spring?

Selling on BrandCrowd
  What type of source file should I upload with my logo?
  What type of file should I upload for my logo's display image?
  I design my logos in Photoshop, will they be approved?
  Why can't I include font files?
  I have received a "Make an Offer" message from a buyer, what is this and what do I do now?
  How will I be paid the money I have earned from my sale?
  Is there another way to get paid if I don't have a PayPal or Moneybookers account?
  How long will it take to receive my money after I have sold a design or domain?
  Will any design I upload be automatically accepted?
  How long does it take to have a design reviewed?
  I edited my logo and now it's not showing for sale. What happened?
  Once I sell a design, will it still show in my portfolio?
  Is there a way to make my logo more prominent on the website?
  How do I get my logo to show on the home page?
  Does it cost anything to list a logo or domain for sale?
  Where do my Springs come from?
  How do I add a domain to my brand for sale?
  Can I sell a domain from another registrar?
  What happens if my domain expires and it gets sold to a client?

My Account on BrandCrowd
  What can I do in My Account?
  How do I change my Username or Password?
  How do I change my email address?
  How can I opt-in or opt-out of automatic notifications?
  Where can I see the items I have sold or bought on BrandCrowd?
  How do I add a domain to my Account?
  My account has been suspended. WTF??

 

Buying on BrandCrowd

Q: Can I customize logos from the website?
A: Absolutely. We don’t expect that every design on the marketplace will exactly match your
requirements. For example, you may wish to customise the text of the logo to match your company
name. To send a message to the Designer, simply click on the “Customize it” option below the logo
you wish to purchase on the main logo display page.


Q: When I buy a brand, will anyone else be able to buy it again?
A: No. When you buy a design through the BrandCrowd marketplace ownership of the intellectual
property passes from the designer to you. Once you’ve purchased the design, there are
no restrictions to how you can use it. You can view the copyright agreement here


Q: I found a brand I like, but the price is too high. Can I make an offer?
A: Yes, just click "Make an Offer" on the main logo display page. Enter your offer price and include
an optional message to the Designer. If the Designer agrees, you will receive notification via email
and will be sent a discount code to complete your purchase. Now all you need to do is click “Buy
Now”, enter your discount code, complete the transaction and the logo is yours!


Q: Why aren't there standard prices for logos?
A: Each design in the BrandCrowd marketplace is unique. We allow designers to set their own
prices, which means that prices will vary between logos. You can negotiate the price on any design
by clicking “Make an offer” from the main logo display page.


Q: Do you trademark / copyright my new logo for me?
A: No. When you buy a design through the BrandCrowd marketplace ownership of the intellectual
property passes from the designer to you. We have not, however, copyrighted the new design on
your behalf.


Q: How will I receive the logo files once I buy the brand?
A: Once your transaction is complete and verified by our staff, you will be sent to the page where
your files are stored. You can download them at that point or later by viewing your Transaction
History.


Q: How long does it take to receive the design files?
A: Every purchase order is validated by our Service Team to protect our clients and designers against
the risk of fraud. This typically happens within a matter of hours, but can take up to 48 hours on
weekends. Once validated, we will process payment and the design files will be released to your
account automatically.


Q: Will my purchase on BrandCrowd be secure?
A: Yes. All payment information is encrypted and payments are processed through a secure SSL
certificate. Processing is handled through Authorize.net or PayPal, depending on the payment
processing you chose.


Q: What payment methods can I use?
A: You can securely make any payments through Credit Card or PayPal.

Q: Should I worry if a designer asks me to pay them outside of BrandCrowd?
A: Yes. BrandCrowd has been developed to provide you with the safeguards necessary to conduct
a secure transaction. Using BrandCrowd ensures that your payments are secure, your information
is kept private and you will receive your files shortly after the purchase. We cannot warrant the
quality or authenticity of transactions which are proposed outside of the BrandCrowd marketplace.


Q: Why can't I open my design files in Microsoft Word?
A: Your design files are images which are not intended to work with Microsoft Word. The files you
receive from BrandCrowd are developed specifically to be edited and viewed in programs specific to
design, such as Adobe Illustrator. If you need additional formats, you can easily request them from
the designer or take your files to a printer.


Q: Can I save brands for viewing later?
A: Yes – you can add logos that you want to view later to your Favorites. To add an item to your
favorites just click on the “Add to Favorites” link below the design.


Q: I purchased a domain - how long does it take to transfer a domain from the seller to me?
A: It depends on where the domain is hosted. If the domain is held by BrandCrowd, the transfer
will be initiated as soon as you complete the purchase. Not all domains are held by BrandCrowd –
domains held externally will take longer to transfer, as the seller will need to initiate the transfer
process for you. Once transfer has been initiated by the seller, you will need to sign up with the
hosting company to complete the process.


Q: I purchased a logo with a domain, but domain is no longer available. Can I get a refund?
A: Yes. Please contact us on support@brandcrowd and we will help you with a solution, including a
possible refund.


Q: Does BrandCrowd sell collateral, brochures or letterhead?
A: No. BrandCrowd is a marketplace for ready-made logos. However, through BrandCrowd’s
sister website, DesignCrowd, you can have collateral, brochures or letterheads custom-designed to
meet your needs. In addition, DesignCrowd can develop collateral, brochures or letterheads based
on the logo you have purchased from the BrandCrowd marketplace. Contact us to find out more
(support@brandcrowd.com) or visit DesignCrowd


Q: What is a Spring?
A: A Spring is our way of saying “I like it!”. Items that receive more Springs gain more exposure on
the website. For example, you can browse the most-liked designs by checking out our list of Most
Sprung logos. You can find this list here




Selling on BrandCrowd

Q: What type of source file should I upload with my logo?
A: We require your source files to be editable vector files (*.ai or *.eps) – all other file formats are
optional. In addition to *.AI and *.EPS you can upload *.PSD, *.CDR, *.PDF, *.TIFF, *.PNG, *.JPEG,
*.GIF, *.WMF, and *.BMP files. Your source files must match the JPEG or PNG display image.


Q: What type of file should I upload for my logo's display image?
A: JPEG or PNG files, sized at 325 x 260 pixels, 72 dpi.

Q: I design my logos in Photoshop, will they be approved?
A: Probably not. All logos must include an original vector file for approval. Typically, vector files
must have been originally developed using software such as Illustrator, Corel Draw or Freehand to
be in the correct format.


Q: Why can't I include font files?
A: Unless you are the original creator of the font in your logo, you are more than likely violating the
original developer’s ownership rights. Most buyers will not have the software or ability to revise the
font shown in your logo, which is why buyers are asked to contact the designer for any revisions.
It’s good practice to outline/vectorize your fonts so your client doesn’t have any problems when
opening the file.


Q: I have received a "Make an Offer" message from a buyer, what is this and what do I do now?
A: Buyers have the ability to “Buy Now” or “Make an Offer” on the logos for sale on the website.
When a Buyer clicks “Make an Offer” a message is sent to you with their proposed price. If you
accept the offer, the Buyer will be issued with a discount code that they can apply at the point of
purchase to reflect the offer price.


Q: How will I be paid the money I have earned from my sale?
A: Payments can be received by PayPal or Moneybookers (Skrill). To receive payment through PayPal
or Moneybookers (Skrill), you must enter your account details on the “payment methods” option
under your profile. It is your responsibility to ensure your own payment details are kept up to date
and accurate in your account.


Q: Is there another way to get paid if I don't have a PayPal or Moneybookers account?
A: No. Paypal and Moneybookers (Skrill) are the only supported payment mechanisms.

Q: How long will it take to receive my money after I have sold a design or domain?
A: Once a sale has been verified and approved you should expect to receive payment top your
account within 5 business days. If you have not received payment within this timeframe please contact support@brandcrowd.com


Q: Will any design I upload be automatically accepted?
A: No. All designs are reviewed individually by our Design Team and assessed for their quality,
originality and marketability. As a premium marketplace for ready-made designs we don’t expect
to be able to offer posting to the website for all logos. Where a design is rejected we will send you
an email providing the basis for our decision. For further guidance on what we are looking for, we
encourage you to take a look at some of Our Favs and review our tips for creating great logos.


Q: How long does it take to have a design reviewed?
A: We aim to review all new design submissions within 24 hours! Due to workload, there may be
times when aren’t able to do this, but if your logo hasn’t been reviewed within 72 hours of upload
please contact us on support@brandcrowd.com


Q: I edited my logo and now it's not showing for sale. What happened?
A: When you edit your logo, you must complete all steps until you are returned to the “Manage
Logos” page. While you are editing your logo it is temporarily removed from the main sales pages to
avoid possible confusion for clients.


Q: Once I sell a design, will it still show in my portfolio?
A: Yes. Your portfolio shows all of the designs and domains you are currently selling and as well as
those previously sold. You also have the option of uploading designs you do not wish to sell, so go
ahead and showcase your skills!


Q: Is there a way to make my logo more prominent on the website?
A: Yes. We offer “Premium Designer” subscriptions which enable your designs to be showcased
under “Premium Designers” on the website. In our experience, many clients browse these pages
first.

We are currently working on a bigger, better “Premium Designer” offer which provides you with
more benefits, so watch this space!


Q: How do I get my logo to show on the home page?
A: Create something special! Logos displayed on the home page have been tagged as Our Favs by
BrandCrowd Design Team because of their quality, originality and marketability to potential buyers.


Q: Does it cost anything to list a logo or domain for sale?
A: No. Logos and domains which are approved for sale incur no listing or posting fees! BrandCrowd
charges a flat commission of 30% on your sales.


Q: Where do my Springs come from?
A: Springs are a good thing! Springs are given to you by other BrandCrowd users. Registered users
have the ability to “Spring” other users – similar to a “Like”. Users of the website can also filter logos
based on those most “Sprung” (most liked).


Q: How do I add a domain to my brand for sale?
A: Once you have added the domain to your account, first choose 'Edit' in your Manage Brands
section. On Step 1, select your domain from the drop down. Make sure to complete all 3 steps until
you return to the Manage Brands page.


Q: Can I sell a domain from another registrar?
A: Yes. Just upload it to your Account. Keep in mind, when the domain sells you are responsible for
coordinating the transfer with the buyer. All funds from your sale will be held in escrow until the domain has transferred.


Q: What happens if my domain expires and it gets sold to a client?
A: It is your responsibility to ensure that your domain registration remains valid and up to date.
Sales of expired or invalid domain names will be considered void and the client will be entitled to a
full refund.




My Account on BrandCrowd

Q: What can I do in My Account?
A: The “My Account” page allows you to update your details such as password, e-mail address,
subscriptions, payment method and profile picture


Q: How do I change my Username or Password?
A: Once created, you are not able to edit your username yourself. If you wish to change your
username, please contact us at support@brandcrowd.com. Can’t remember your password? Drop
us an email at helpsupport@brandcrowd.com and we will reset it for you.


Q: How do I change my email address?
A: Log in to your account and go the My Account page. Here you will be able to change your email
address, password and contact information. Just click on the “Change e-mail address” next to your
current one.


Q: How can I opt-in or opt-out of automatic notifications?
A: When logged in, subscribe or unsubscribe to any notices in your “E-mail Notifications” option
under the “Manage” section.


Q: Where can I see the items I have sold or bought on BrandCrowd?
A: Items that you have bought or sold can be found in the Transaction History on your profile page.
You can also view them in the “Manage Logos” or “Manage Domains” sections of your account.


Q: How do I add a domain to my Account?
A: You can add a domain to your account through the “Manage Domains” page.

Q: My account has been suspended. WTF??
A: An account can be suspended for:

1. Serious violations of BrandCrowd's Terms of Use.
- This can include copyright violation, misuse of your account or inappropriate communication

2. Repeated user complaints related to not fulfilling buyer or seller obligations

3. Attempted fraud