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Contact information

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BrandCrowd HQ

Level 4, 2 Hill Street
Surry Hills 2010
Australia

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Support email
support@brandcrowd.com
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Frequently asked questions

What happens after I purchase a logo?

Once your logo has been purchased, our Design Team will prepare files for you to ensure they meet the best quality standards and send them via e-mail. You should hear back from us within 24 hours but you can always send us an e-mail to support@brandcrowd.com if you have any questions or concern about your order.

Why haven't I received my Logo Files?

Files are normally sent very quickly after the purchase, but it may take up to 48 hours for us to prepare your files to ensure they meet the best quality standards. We appreciate your patience regarding this and you can always contact us to support@brandcrowd.com if you have any questions or concern about your order.

Where can I include the specifications of the Printing Items I ordered?

A member of our Team will contact you via e-mail to provide you with the next steps of your Print Order and request all the information needed to customize your items to your liking.

Can I get a refund after I've made the purchase?

We are only able to grant refunds on orders that haven't been completed (where items haven't been delivered to you). If an item has already been delivered, we will not be able to process a refund.

Does my purchase include free customization of the logo?

This will depend on the complexity of your customization request. We are happy to help on minor tweaks and changes you require (Font or color changes) free of charge. However, for more advanced customization (Adding more elements, changing shapes significantly, testing different variations), we encourage you to purchase our Senior Designer Time add-on ($99) and you will be able to work 1on1 with one of our in-house designers to make all the changes you need until satisfied.

Can you customize my logo further before I purchase it?

Due to the large order volumes we experience, we are unable to accommodate customization requests before a purchase is made. That said, upon purchase of the logo, we are happy to help on minor tweaks and changes you require (Font or color changes) free of charge. You are able to write your customization request on the "Need further changes?" box found on our tool when making your purchase.

For more advanced customization (Adding more elements, changing shapes significantly, testing different variations), we encourage you to purchase our Senior Designer Time add-on ($99) and you will be able to work 1on1 with one of our in-house designers to make all the changes you need until satisfied.

What will I receive when I purchase a Logo?

  • PNG - Transparent background file, perfect for web uses.
  • PDF - Good for printing, viewing in any image viewer like Adobe Acrobat or Reader.
  • JPG - High Resolution. Good to print at the current size but do not alter / enlarge.
  • EPS - Vector format which can be edited and resized on Adobe Illustrator software. Ideal for printing on various formats.
  • SVG - Scalable Vector Graphic, support for interactivity and animation purposes.

What are the different licenses that you offer for designs?

We offer 4 types of licenses:

  • Free License: Obtaining for free the non-exclusive rights to use the design. Other users will be able to purchase and use the design as well.
  • Standard License: This gives you the non-exclusive rights to use the design. Other users will be able to purchase and use the design as well.
  • Exclusive License: This buys you the FULL intellectual property rights to the design. The design will then be removed instantly from the store and will no longer be available for purchase.
  • Buy Out License: Your design will be removed instantly from the store and will no longer be available for purchase. This means that you are the last person to buy this design. Please note that people who purchased it before will retain the rights to use the design as well.

You are able to check more information on each license via this link:
https://www.brandcrowd.com/maker/legals/clientcontract